CostWonder.com does not provide tech support for the products we sell. However, the manufacturers of these products do. The manufacturer of your product should help you get it working properly, determine issues of compatibility or establish if you have a defective product. Please contact these support departments prior to requesting an RMA.
Returns Must Meet ALL
Applicable Criteria:
• If your returned product does not match all applicable criteria listed
below, it will be rejected by our Returns Dept. and returned back to
you. Consequently, your RMA will be nullified and any credit request will
be denied and any replacement order will be cancelled. Our arrangements
with our suppliers and manufactures allow us no room to make
exceptions.
• Returns must be complete. If your return is not complete, it will be rejected by our Returns
Warehouse and returned back to you.
• All returns must include the following Original packaging
(manufacturer's box, styrofoam, plastic bags, etc.) Original intact UPC
barcode. Do not cut out the UPC code (for rebates) until you have examined
and tested the product to your satisfaction. Removal of the UPC code voids
any possibility of return regardless of RMA or credit request
status.
• In the event of a return or exchange, the following conditions apply: 1) Maximo will cover shipping of the replacement item to the customer if the return item has a Return Merchandise Authorization. Maximo is not responsible for the shipping fees to our warehouse for items being returned for exchange or refund.
2) Items returned for a refund after receiving a Return Merchandise Authorization will have
the shipping fee deducted from the refund. Complimentary shipping fees that CostWonder.com originally covered
will be deducted on any items returned for a refund.
To request a Return Merchandise Authorization (RMA):
• You have 20 days from the date your product
left our warehouse (regardless of when you actually took delivery of the
product) to get a valid RMA from our website and get your product to a
shipper to return back to us. It does not have to be back in our warehouse
within 20 days, but it does have to be in the possession of the shipper
(along with the valid RMA posted clearly on the outside of the package). Between 21 and 45 days after your product was shipped, you can request an RMA with us but your return will be subject to a 15% restocking fee.
• RMA expiration. An RMA is valid for 7 days after it’s issuance. Your return does not have to be back in our warehouse within 7 days, but it does have
to be in the possession of a shipper. If your RMA expires you must get a new RMA
before we can accept your return.
• Original packing slip. Do not mail or dispose of the packing slip (for
rebates) until you have examined and tested the product to your
satisfaction. All accessories (transformers, antennas, remote controls,
batteries, software disks, etc.) Manufacturer documentation (manuals,
warranty cards, registration information, etc.)
• When performing a return, the customer pays for the return shipping to our warehouse. If the return is for exchange, we pay for the shipping of the replacement item.
• If your return request follows the specified criteria listed above, you can request an
RMA by either emailing Support@CostWonder.com
or contacting us by phone at (360) 213-2602
• If you are ineligible for an RMA, contact the manufacturer directly or
check any applicable warranty you might have.
· If you are eligibile please click the following link to fill out and submit our online RMA form.
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